Customer Service Representative

When you grow, Chubb grows. If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We’re looking for Customer Service Professionals in our Phoenix, AZ, Whitehouse Station, NJ, and O’Fallon, MO offices.

• Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.
• Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
• Maintain established levels of productivity, service, and quality standards within a fast-paced operations team
• Works collaboratively with team members, and business partners to provide a quality experience for our agents
• Responsible for cross selling coverage to round out accounts
• Work overtime as needed
• Complete additional tasks and other projects/duties as assigned
• Responsible for providing back-up to the Team Specialist
• Act as a resource to the team
• Assist with departmental training as assigned by department supervisor

• Strong decision-making velocity in a fast-paced, high-volume environment
• Outstanding, effective, and service focused communication skills, both verbal and written
• Proficient in computer skills, multi-application navigation and multi-tasking
• Experience in a high-volume contact center with a strong focus on superior service is a plus!
• Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
• Track record of success in managing competing demands, and problem solving while interacting with customers
• Property and Casualty insurance experience a plus

• Comprehensive benefits including medical, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts, pet insurance, cyber security protection, employee assistance program, and more
• Paid Time Off to use at your discretion for vacation, doctor's visits, personal appointments, etc.
• Tuition Reimbursement
• Adoption assistance and 529 college savings program

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.